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Terms and conditions<\/h1>\n \n \n
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TERMS AND CONDITIONS \u2013 2025<\/h2>\n
Determined by the GLAS Department of Royal Concoction Nederland<\/p>\n
Article 1 \u2013 Definitions<\/h4>\n
The party that uses these General Terms and Conditions in one or more agreements, or refers or intends to refer thereto in offers or other documents.
\nCounterparty: Any person who has concluded an agreement with the user or received an offer from the user, regardless of whether they are acting in the course of a profession or business, or are a consumer.
\nConsumer: A natural person who is not acting in the course of a trade or business.
\nAll provisions of these General Terms and Conditions also apply to agreements between the user and a consumer, unless expressly stated otherwise.<\/p>\n
Article 2 \u2013 General; offers and confirmations<\/h4>\n
2.1. These terms and conditions apply to all agreements in which the user acts as provider, seller and\/or supplier of goods or services concerning glass and related items.
\n2.2. All offers are without obligation, unless a period for acceptance is stated. Samples and data are provided for guidance only.
\n2.3. Orders are only binding on the user after written confirmation (also by email or fax).
\n2.4. In case of conflicting terms and conditions, the provision most favourable to the user shall apply, unless the other party is a consumer.
\n2.5. Deviations are only binding if agreed in writing.
\n2.6. Offers to consumers are irrevocable for 30 days and contain a clear description, price, and method of work.<\/p>\n
Article 3 - Prices<\/h4>\n
3.1. Taxes or levies after the offer may be charged.
\n3.2. Changes in cost price factors justify price adjustment.
\n3.3. If the price increases within 3 months after being offered to a consumer, the consumer may terminate the agreement.
\n3.4. Prices are exclusive of VAT, unless stated otherwise; always inclusive of VAT for consumers.<\/p>\n
Article 4 - Delivery, delivery time and transport<\/h4>\n
4.1. Delivery times are indicative.
\n4.2. Delivery is made from the user or ex-works. Transport is at the expense and risk of the other party, unless otherwise agreed.
\nBusiness: transport costs min. \u20ac150 excl. VAT.
\nConsumer: transport costs min. \u20ac181.50 incl. VAT (to be adjusted annually according to CBS index).
\n4.3. The other party may take out transport insurance.
\n4.4. Transport concludes upon placement next to the vehicle (for consumers: upon receipt of the goods).
\n4.5. Call-off orders must be taken within agreed deadlines.
\n4.6. If there is a delay of more than 2 weeks for consumers: compensation unless force majeure applies.
\nDelay by third parties or circumstances beyond the user's control does not result in liability.<\/p>\n
Article 5 \u2013 Packaging<\/h4>\n
5.1. Packaging remains the counterparty's risk after delivery.
\n5.2. Must be returned in the same condition.
\n5.3. The counterparty shall notify in writing or by e-mail when packaging can be collected.<\/p>\n
Article 6 \u2013 Complaints<\/h4>\n
A. General
\n6.1. Delivery according to trade quality (NEN standards).
\n6.2. Minor colour or pattern variations are permitted.
\n6.3. The counterparty shall inspect immediately upon delivery.
\n6.4. The user shall point out obvious inaccuracies or defects to the consumer (not applicable to business customers).
\n6.5. The consumer bears the risk if they ignore warnings.<\/p>\n
B. Quality Complaints<\/h5>\n
6.6.<\/p>\n
\n
Business: report in writing within 8 days.<\/li>\n
Consumer: within a reasonable time, no later than 2 months after discovery.<\/li>\n<\/ul>\n
6.7. In case of a valid complaint: replacement, repair or credit; no further right to rescission.
\n6.8. Technically unavoidable deviations are excluded from liability.
\nC. Other complaints
\n6.9. Report direct defects on delivery document.
\n6.10. In case of justified complaint: user may still comply without further liability.<\/p>\n
Article 7 - Payment<\/h4>\n
7.1. Payment within 30 days without set-off or suspension.
\nPayment is considered received upon crediting of the account.
\n7.3. Default after 30 days; statutory interest 11.15% (2025).
\n7.4. The consumer receives a final 14-day reminder.
\n7.5. Payment goes first to expenses, then interest, then principal.
\n7.6-7.10. In case of non-payment: all amounts due, extrajudicial costs 15% (min. \u20ac250), bankruptcy costs for the account of the other party.<\/p>\n
Article 8 - Security and retention of title<\/h4>\n
8.1. The User may request assurance in case of doubt about payment.
\n8.2. Deliveries remain our property until payment is made in full.
\n8.3\u20138.5. In case of default, the user may repossess goods; the other party must cooperate and report any seizures.<\/p>\n
Article 9 \u2013 Storage or processing<\/h4>\n
The risk of damage or breakage during transport, storage or processing lies with the other party.<\/p>\n
Article 10 \u2013 Dimensions, weights and measures<\/h4>\n
10.1. Tolerances in accordance with NEN standards.
\n10.2\u201310.4. Rounding in mm, surface area calculation for non-rectangular shapes, and additional costs for site measurement or templates.<\/p>\n
Article 11 \u2013 Force Majeure<\/h4>\n
11.1. User not liable in case of force majeure (e.g. war, pandemic, factory breakdown).
\n11.2\u201311.3. The User may suspend or terminate performance and invoice work already carried out.<\/p>\n
Article 12 \u2013 Acceptance of work<\/h4>\n
12.1. Additional provisions apply when editing or placing.
\n12.2. The other party approves daily work.
\n12.3\u201312.6. Reinstallation is the only recovery option; storage at the risk of the other party.<\/p>\n
Article 13 \u2013 Site Safety<\/h4>\n
The counterparty is responsible for compliance with safety regulations and the quality of the equipment.<\/p>\n
Article 14 \u2013 Dimensions and data<\/h4>\n
The other party guarantees the accuracy of drawings and measurements.
\n14.2. Special makes or qualities only by prior appointment.<\/p>\n
Article 15 \u2013 Additional or reduced work<\/h4>\n
15.1\u201315.2. Settlement at agreed or usual prices.<\/p>\n
Article 16 - Damage and liability<\/h4>\n
16.1. Liability limited to invoice value.
\n16.2. No liability for consequential damage.
\n16.3-16.6. No liability for storage, construction, incorrect installation or circumstances beyond user's control.<\/p>\n
Article 17 \u2013 Guarantee<\/h4>\n
17.1\u201317.4. Warranty only according to manufacturer.
\n17.5. The consumer has a warranty on correct installation in accordance with standards, excluding, among other things, breakage, condensation, discolouration, and interference.
\n17.6\u201317.7. No guarantee with self-installation or incorrect use.<\/p>\n
Article 18 - Placement work<\/h4>\n
18.1\u201318.6. The opposing party shall arrange for the free use of the construction crane\/lift\/scaffolding and shall bear costs in the event of delay or impediment.<\/p>\n
Article 19 \u2013 Statutory provisions<\/h4>\n
Changes in legislation after quotation may warrant price adjustment.<\/p>\n
Article 20 - Limitation period<\/h4>\n
Non-consumer claims become time-barred after one year.<\/p>\n
Article 21 \u2013 Privacy<\/h4>\n
Personal data will only be processed for the performance of work.
\nThe user's privacy statement (as on their website) applies.<\/p>\n
Article 22 \u2013 Applicable Law and Competent Court<\/h4>\n
22.1. Dutch law shall apply; the United Nations Convention on Contracts for the International Sale of Goods is excluded.
\n22.2 Disputes shall be submitted to the competent Dutch court.<\/p>\n
Selling to consumers outside of shop premises<\/p>\n
Article 23 \u2013 Right of Withdrawal<\/h4>\n
Product delivery
\n23.1. Consumer may rescind within 14 days of receipt.
\n23.2\u201323.4. Handle the product with care; returns within 14 days of notification.<\/p>\n
Provision of services
\n23.5-23.6. Dissolution within 14 days of entering into agreement.<\/p>\n
Article 24 \u2013 Costs on withdrawal<\/h4>\n
24.1. Only return costs to be borne by the consumer.
\n24.2 Refund within 14 days of receipt of product.
\n24.3. The consumer is liable for depreciation in value in the event of damage or improper use.<\/p>\n
Article 25 - Exclusion of right of withdrawal<\/h4>\n
25.1. No right of withdrawal for, among others:
\na. customised products;
\nb. personal products;
\nc. quickly perishable goods;
\nd. open audio\/video\/software;
\ne. hygiene products;
\nreeds began services.
\n25.2. The user explicitly points this out to the consumer.<\/p>\n\n <\/div>\n <\/div>\n <\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-272","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hermans.com\/en\/wp-json\/wp\/v2\/pages\/272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hermans.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hermans.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hermans.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hermans.com\/en\/wp-json\/wp\/v2\/comments?post=272"}],"version-history":[{"count":5,"href":"https:\/\/hermans.com\/en\/wp-json\/wp\/v2\/pages\/272\/revisions"}],"predecessor-version":[{"id":351,"href":"https:\/\/hermans.com\/en\/wp-json\/wp\/v2\/pages\/272\/revisions\/351"}],"wp:attachment":[{"href":"https:\/\/hermans.com\/en\/wp-json\/wp\/v2\/media?parent=272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}